All About My Client Rapport and Clientele Etiquette

Again, my name is Kimberly Laughlin, sole proprietor of PEN in HAND Services and all of its divisions.

I am LGBTQ-friendly, with an all-inclusive attitude, willing to assist anyone, anywhere with my remote services.

I take pride in the way I am with people. This page explains much about that.

Dynamic Client Rapport - PEN in HAND Services

Resumes, Editing, Tax Filing, and Graphic Design

My clients love working with me, Kimberly Laughlin, sole proprietor, and this page explains why.

As a whole, I have a dynamic rapport with my clients by practicing good clientele etiquette, while I instill refreshing, high-quality customer service skills throughout the process.

I have plenty of excellent client reviews throughout this website to show for it.

What My Clients Receive from Me:

• A Personable and Friendly Consultation.
• Great Communication and Accessibility.
• Professionalism and Expertise.
• Attentiveness to Detail and Articulation.
• Prompt Service and Affordable Rates.
• A Well-Polished Piece of Work.

I take my interaction with every single potential client as well as every single established client very seriously.

How I Develop Trust and a Great Rapport with My Clients

I have an ironclad etiquette protocol that I adhere to when it comes to my clients. It just comes naturally to me after so many years of customer service experience.

I care about people, and I want them to feel comfortable with me and confident in my undertaking of the project they have entrusted to me. It is vitally important to me. I am here to help people however I can.

My Value

     ~ I am authentic, genuine, and a person of integrity.

     ~ I am professional, yet personable.

     ~ I am conscientious about providing excellent results.

     ~ I am meticulous and thorough while also being consistent with meeting deadlines.

     ~ My clients benefit greatly from my years of administrative, managerial, and customer service experience.

     ~ I work seven days a week, so I am always accessible.

My rates do not reflect my value, because I want to be an affordable benefit to my clients.

A Telling Poem...

I wrote the following poem a couple of years ago to express how I treat people within my work ethic:

As the Florida Sun Goes Down
     As the Florida sun goes down,
     I know that I have done well.
     I have served my purpose—
     I have treated everyone with kindness,
     Encouraged whomever I could,
     Worked the day with diligence,
     And set a good example.
     I can lay my head down to sleep, in peace,
     And I know that I will do the same again tomorrow.
          —Kimberly Laughlin

... and that is how I sleep well at night. 😴

My Client Rapport Summary